Zach Williams begins his second year as a member of the Louisiana Tech athletic department after joining the staff in April of 2009 as the assistant athletics director in charge of ticket operations.
Williams returned to his alma mater after spending the past three years at Northwestern State where he served as the athletic ticket manager and assistant marketing director.
During his first year at LA Tech, Williams led the transition of the ticket office to the Ticketmaster Archtics system, implementing their AccountManager, AccessManager, MailManager, and ticket forwarding programs to improve customer service and increase accessibility to Louisiana Tech athletic events.
The improvements paid off as Williams saw an increase in ticket sales in all four revenue generating sports during the 2009-10 season.
Williams has also seen the Tech Ticket Office undergo substantial renovations this summer thanks to a generous donation from a LA Tech alum. The renovations include all new furniture, new flooring, new carpet, new paint and new dividers which will only add to the day-to-day dealings with customers.
During his inaugural year at Tech, Williams has also been a part of a staff at LA Tech that has been instrumental in garnering a number of national awards, including the 2010 Turnkey PRISM Award - which recognizes colleges for managerial excellence across four areas: marketing/branding; fan development; community relations; and customer/client service.
The Tech Athletics Department has also finished in the Top 10 the past two years in the Excellence in Management Cup, which recognizes the most efficient athletic departments in the nation.
While at Northwestern State, Williams earned invaluable experience as he oversaw all ticket operations for the Division I athletic department. He created, executed and promoted season ticket drives and renewals for six sports while also hiring, training and supervising all staff members for Demon athletic events.
Prior to his time in Natchitoches, Williams spent more than a year as the Wildcat Athletic Association coordinator for the Louisiana College Athletics Department. Williams also spent a year at Georgia Southern, where he assisted in the compliance office.
He earned his bachelor's degree in history from Louisiana Tech in 2004 and his master's degree in sport management a year later from Georgia Southern.
Williams is a native of Woodworth and is married to the former Susan Strain of Alexandria, who is also a 2004 Louisiana Tech graduate. Their first son, Bennett Hardy Williams, was born on March 8, 2010.